Terms & Conditions
This webstore is operated by By The Form Home Furnishing Shop. By using or accessing our website, you agree to be legally bound by these terms and conditions.
- Each item will have a specific disclaimer on its product description.
- For the product colors and descriptions, we try to be as accurate as possible especially with the photos when we upload them on our webstore. We disclose each and every detail of description needed for each product. But due to many variations of the monitors of each individual, some colors may vary in actual, hence, By The Form does not warrant that all of these photos are accurate. We apologize for any inconvenience this may cause on both parties.
- Fabric colors may not match your monitor and some may differ upon exposure with light once seen on actual. Rest assured that the color indicated on the description of each product is what it is once posted on this webstore.
- Wood stains description will be detailed before purchase and photos may not match your monitor as well. We base all actual colors with the description given and once the customer approves of this we are not liable for return or replacement. Seeing the products upfront will be subject for discussion with notice in case dissatisfaction occurs on our customer's end.
- All of our concrete basins are made out of pure concrete and is made out of a natural material hence any inconsistency is considered to be uniquely acceptable and some may feature light air bubbles, such is the nature of its own material and are not considered to be defects or faults. These characteristics cannot be used as a basis for a refund.
- While most of our products are handmade, it is natural for it to have handmade characteristics and not be all identical to each other in every small detail. Due to the nature of these handmade products, all dimensons, finishes and details that have minor inconsistencies are not considered to be defects or faults. These characteristics are uniquely embraced and cannot be used as a basis for refund or replacement, unless otherwise the product received is heavily damaged.
Shipments & Delivery
- All products will go through quality check before they are dispatched, rest assured that all items will be in perfect condition once they are out of our warehouse.
- We are not liable for any damages caused during transportation. But we assure that we will orient the driver and the delivery company how to properly transport your item.
Returns, Exchange and Replacements
- All sales are final No Returns/Exchange. Should there by any problem with your order, it is subject for approval and replacement. Please contact us right away. We will only replace the item with the same kind.
- If you have received a wrong item that is not what you ordered, kindly let us know immediately with your Order #, details of the products received and your original order. We will then be in touch on how we are going to proceed with the steps on how to exchange the items.
Webstore and Social Media Accounts Content
- Any material, photos downloaded or obtained through the use of our webstore is done at your own discretion and risk. Images posted on this webstore and social media accounts may be protected by intellectual property rights.
- We reserve the right to change specifications, material, color shown in our webstore or to remove products without notice.
- We try to be accurate in our postings, no liability will be accepted for any inaccuracies therein or for anything that misleads.
- Any comments posted by third parties on our social media accounts do not represent By The Form. We will do our best to remove any content posted that we view as offensive, abusive, defamatory or in any other aspect unsuitable.
Need more help?
- Kindly contact us on our email firstname.lastname@example.org